Shipping and Delivery Policy
Last Updated: March 2025
At Ron's Antennas & Electronics, we strive to provide reliable, efficient shipping services for all automotive electronics and accessories. This policy outlines our shipping methods, delivery timeframes, costs, and related procedures to ensure transparency and set appropriate expectations for our valued customers.
Shipping Methods and Carriers
We partner with reputable shipping carriers to ensure your automotive electronics and accessories arrive safely and on time. Our primary shipping partners include:
- Standard Ground Shipping: Typically delivered within 3-7 business days (USPS, FedEx, or UPS)
- Expedited Shipping: Typically delivered within 2-3 business days (FedEx or UPS)
- Priority Shipping: Typically delivered within 1-2 business days (FedEx or UPS)
- Local Delivery: Available for customers within a 25-mile radius of our Dyer, TN location
The specific carrier used for your order may vary based on your location, package dimensions, and the shipping method selected during checkout.
Shipping Costs
Shipping costs are calculated based on the following factors:
- Total weight of the order
- Package dimensions
- Shipping destination
- Selected shipping method
Standard Shipping Rates
The following rates apply to standard ground shipping within the continental United States:
- Orders under $50: $7.95 shipping fee
- Orders $50-$99.99: $9.95 shipping fee
- Orders $100-$199.99: $12.95 shipping fee
- Orders $200 and above: Free standard shipping
Expedited and Priority Shipping
Expedited and priority shipping options are available at an additional cost, which will be calculated and displayed during the checkout process. These rates vary based on weight, dimensions, and destination.
Local Delivery
For customers within a 25-mile radius of our Dyer, TN location (1071 N Main St, Dyer, TN, 38330-1007), we offer local delivery services:
- Orders under $100: $15 delivery fee
- Orders $100 and above: $10 delivery fee
- Orders $300 and above: Free local delivery
Free Shipping Eligibility
Free standard shipping is available on qualifying orders of $200 or more shipped to addresses within the continental United States. The following conditions apply:
- The shipping address must be within the 48 contiguous United States
- The order total must reach $200 before taxes and after any discounts are applied
- Oversized items (as indicated in product descriptions) may incur additional shipping charges even if the order qualifies for free shipping
- Installation services, gift cards, and certain promotional items are not counted toward the free shipping threshold
Free shipping promotions may be offered periodically with different terms and conditions, which will be clearly communicated during the applicable promotional period.
Order Processing Time
Order processing times are separate from shipping transit times and typically follow this schedule:
- In-stock items: 1-2 business days for processing before shipment
- Custom installation kits: 2-4 business days for processing before shipment
- Special order items: Processing time will be communicated at the time of purchase
Business days are Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM CT will begin processing the following business day.
Delivery Timeframes
Estimated delivery timeframes are calculated from the date of shipment, not the order date. Please note that these are estimates and not guarantees:
- Standard Ground Shipping: 3-7 business days after shipment
- Expedited Shipping: 2-3 business days after shipment
- Priority Shipping: 1-2 business days after shipment
- Local Delivery: Typically within 1-3 business days, with specific delivery dates arranged at checkout
Factors that may affect delivery times include weather conditions, carrier delays, customs clearance for international shipments, and high-volume shopping periods.
Shipping Restrictions
Geographic Restrictions
We currently ship to all 50 United States, U.S. territories, and Canada. International shipping to other countries is available on a case-by-case basis. Please contact our customer service team at (731) 692-3200 or emmittdeleon@ronsautoelecs.com for international shipping inquiries.
Product Restrictions
Certain products may have shipping restrictions due to their nature:
- Products containing lithium batteries may have special shipping requirements
- Oversized items may require special shipping arrangements and additional fees
- Certain electronic components may be restricted from international shipping due to export regulations
Any applicable restrictions will be noted in the product description or during the checkout process.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information. You can track your package by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account on our website and viewing your order history
- Contacting our customer service team with your order number
Please note that tracking information may take 24-48 hours to update after the shipping label is created.
Delivery and Acceptance
Signature Requirements
Orders valued at $200 or more typically require a signature upon delivery. You may request signature confirmation for any order during checkout for an additional fee.
Inspection Upon Delivery
We recommend inspecting all packages upon delivery for any visible damage before accepting them. If a package appears damaged:
- Note any damage on the delivery receipt before signing
- Take photos of the damaged packaging
- Contact our customer service team immediately at (731) 692-3200
Once a package is accepted without noting damage, it becomes more difficult to file damage claims with the carrier.
Shipping Issues and Resolution
Lost or Damaged Packages
In the event that your package is lost or damaged during transit:
- Contact our customer service team within 5 business days of the expected delivery date
- Provide your order number and any relevant details about the issue
- We will initiate a claim with the carrier and work to resolve the situation promptly
Resolution may include reshipping the items, providing a refund, or offering store credit, depending on the circumstances and product availability.
Incorrect or Missing Items
If you receive incorrect or missing items in your shipment:
- Contact our customer service team within 5 business days of delivery
- Provide your order number and details about what is incorrect or missing
- We will arrange for the correct items to be shipped to you and provide return instructions for any incorrect items if applicable
Store Pickup Option
We offer free in-store pickup at our Dyer, TN location for all online orders:
- Select "Store Pickup" during checkout
- You will receive an email notification when your order is ready for pickup
- Bring a valid photo ID and your order confirmation when picking up your order
- Orders must be picked up within 7 days of the ready-for-pickup notification
Our store location and hours are:
1071 N Main St, Dyer, TN, 38330-1007
Monday-Friday: 9:00 AM - 6:00 PM CT
Saturday: 10:00 AM - 4:00 PM CT
Sunday: Closed
Policy Changes and Updates
Ron's Antennas & Electronics reserves the right to modify this shipping policy at any time without prior notice. Changes will be posted on this page with an updated revision date. Continued use of our website following any changes constitutes acceptance of the revised policy.
Contact Information
If you have questions about our shipping policy or need assistance with a specific order, please contact our customer service team:
- Phone: (731) 692-3200
- Email: emmittdeleon@ronsautoelecs.com
- Address: 1071 N Main St, Dyer, TN, 38330-1007