Warranty Information & Product Guarantees
At Ron's Antennas & Electronics, we stand behind the quality of our products and services. Our comprehensive warranty policies are designed to provide you with peace of mind and ensure your complete satisfaction with your automotive electronics purchases and installations.
Our Warranty Commitment
We understand that investing in automotive electronics represents a significant commitment to enhancing your vehicle's performance and your driving experience. That's why we offer some of the most comprehensive warranty coverage in the industry, combining manufacturer warranties with our own service guarantees.
All products sold by Ron's Antennas & Electronics come with:
- Original manufacturer warranty protection
- Our supplemental store warranty on select items
- Installation warranty when professionally installed by our technicians
- Transparent documentation of all warranty terms
Manufacturer Warranties
All new products sold at Ron's Antennas & Electronics come with the full manufacturer's warranty. These warranties vary by brand and product category:
Car Audio Systems
Most car audio components (receivers, amplifiers, speakers) typically carry manufacturer warranties ranging from 1-3 years against defects in materials and workmanship. Premium brands often offer extended coverage periods.
Navigation & GPS Devices
Navigation systems generally include 1-2 year warranties covering electronic components and sometimes include map update guarantees for a specified period.
Safety & Camera Systems
Dash cameras, backup cameras, and parking sensors typically come with 1-year manufacturer warranties covering electronic failures and defects.
LED Lighting & Accessories
Lighting products usually carry warranties ranging from 6 months to 2 years, depending on the type and brand. Many LED products include specific coverage for light output degradation.
Manufacturer warranties generally cover:
- Defects in materials and workmanship
- Electronic component failures under normal use conditions
- Specific performance guarantees as outlined by each manufacturer
Manufacturer warranties typically do not cover:
- Damage from improper installation (unless installed by authorized technicians)
- Water or physical damage from accidents or misuse
- Normal wear and tear
- Voltage issues or damage from improper power connections
Ron's Antennas & Electronics Store Warranty
In addition to manufacturer warranties, we offer our own store warranty on many products:
30-Day Satisfaction Guarantee
We stand behind every product we sell. If you're not completely satisfied with your purchase for any reason, you may return it in original condition within 30 days for a replacement or store credit. This guarantee ensures you have adequate time to test your new equipment and confirm it meets your expectations.
Extended Protection Plans
For additional peace of mind, we offer optional extended protection plans on select products that provide coverage beyond the manufacturer's warranty period. These plans can be purchased at the time of your product purchase and typically extend coverage for an additional 1-3 years.
Our extended protection plans include:
- Coverage for mechanical and electrical failures after the manufacturer's warranty expires
- No deductibles or hidden fees
- Transferable coverage if you sell your vehicle
- Convenient in-store service for warranty claims
Ask our sales specialists about available extended protection options for your specific purchase.
Professional Installation Warranty
When you choose professional installation by our certified technicians, your installation is backed by our comprehensive workmanship guarantee:
Standard Installation Warranty
Our standard installation services come with a 90-day warranty covering all aspects of our workmanship, including:
- Secure mounting and proper placement of components
- Wiring integrity and connections
- Integration with existing vehicle systems
- Calibration and programming
Premium Installation Warranty
Our premium installation package includes an extended 1-year warranty on all installation work, providing longer-term protection for more complex installations.
Elite Installation Warranty
Our elite installation service features our most comprehensive 3-year warranty on all installation aspects, including custom fabrication and system integration.
If any issue related to our installation arises during the warranty period, we will repair or correct the problem at no additional cost to you. Our installation warranties remain valid provided that:
- No unauthorized modifications have been made to the installation
- The vehicle has not been involved in an accident affecting the installed components
- The system has been used under normal operating conditions
How to Make a Warranty Claim
We've streamlined our warranty claim process to make it as convenient as possible:
Step 1: Contact Us
Contact our service department at (731) 692-3200 or visit our store at 1071 N Main St, Dyer, TN to report the issue. Please have your original purchase receipt or order number available.
Step 2: Diagnostic Assessment
Our technicians will perform a diagnostic assessment to determine the cause of the problem and whether it's covered under warranty.
Step 3: Warranty Service
If the issue is covered under warranty, we will:
- Repair the product when possible
- Replace the product if repairs aren't feasible
- Process a manufacturer warranty claim on your behalf when applicable
Manufacturer Warranty Claims
For products still under manufacturer warranty, we will assist you with the claim process, including:
- Documenting the issue and providing necessary proof of purchase
- Handling shipping and communications with the manufacturer
- Expediting the repair or replacement process whenever possible
Most warranty services require the original purchase receipt, so we recommend keeping your documentation in a safe place. For your convenience, we maintain electronic records of all purchases and can provide copies upon request.
Warranty Limitations and Exclusions
While our warranties provide extensive coverage, certain conditions and scenarios are not covered:
General Exclusions
- Damage resulting from accidents, misuse, abuse, or neglect
- Improper installation by unauthorized installers
- Unauthorized modifications or alterations to products
- Damage from environmental factors (flooding, extreme heat, etc.)
- Normal wear and tear
- Cosmetic damage that doesn't affect functionality
- Voltage issues or improper electrical connections not related to our installation
Commercial Use Limitations
Some products have modified warranty terms when used in commercial vehicles or applications. Please consult with our sales specialists for details on commercial use warranty coverage.
Discontinued Products
For discontinued products that cannot be repaired or replaced with identical items, we reserve the right to offer equivalent or superior replacement products with similar features and functionality.
Warranty Registration
To ensure you receive all applicable warranty benefits:
- Keep your original purchase receipt in a safe place
- Register your products with manufacturers when applicable (our staff can assist with this process)
- Follow all care and maintenance guidelines provided with your products
For certain high-end products, manufacturer registration may be required to activate the full warranty benefits. Our team will inform you of any registration requirements at the time of purchase and can assist you with completing the necessary steps.
Warranty Questions & Support
If you have any questions about our warranty policies or need assistance with a warranty claim, our customer service team is here to help:
- Phone: (731) 692-3200
- Email: emmittdeleon@ronsautoelecs.com
- In-person: Visit our store at 1071 N Main St, Dyer, TN, 38330-1007
We're committed to ensuring your complete satisfaction with both our products and our warranty service. If you experience any issues with your automotive electronics, please don't hesitate to contact us for prompt, professional assistance.